Mercia Hotels & Resorts

24-hour front desk Family rooms Lower bathroom sink Key card access Lift Foot massage Luggage storage Garden Emergency cord in bathroom Bar Head massage Shared stationery such as printed menus, magazines, pens, and paper removed Designated smoking area Neck massage Laundry Linens, towels and laundry washed in accordance with local authority guidelines Couples massage Kid-friendly buffet Outdoor furniture Smoke alarms Hand massage Safety deposit box Facilities for disabled guests Fax/photocopying Fitness Fitness centre Fitness/spa locker rooms Physical distancing rules followed Sun umbrellas Daily housekeeping Security alarm Hammam Express check-in/check-out First aid kit available Internet services Heating Air conditioning Concierge service Guest accommodation is disinfected between stays Hand sanitizer in guest accommodation and key areas Guests have the option to cancel any cleaning services for their accommodation during their stay Process in place to check health of guests Use of cleaning chemicals that are effective against Coronavirus Dry cleaning Massage Fruits Guest accommodation sealed after cleaning CCTV outside property Property is cleaned by professional cleaning companies Cashless payment available Room service Mobile app for room service Breakfast in the room CCTV in common areas Shared lounge/TV area Parking Private check-in/check-out Special diet menus (on request) Staff follow all safety protocols as directed by local authorities Restaurant Wine/champagne Sauna Soundproof rooms Sun loungers or beach chairs Non-smoking rooms Back massage Spa lounge/relaxation area Spa facilities Spa/wellness packages Contactless check-in/check-out Terrace Coffee house on site Meeting/banquet facilities All plates, cutlery, glasses and other tableware have been sanitized Full body massage Tour desk Toilet with grab rails Public Bath Ironing service Screens or physical barriers placed between staff and guests in appropriate areas Fire extinguishers Physical distancing in dining areas Food can be delivered to guest accommodation