Answers to the most common questions about booking, payment, cancellations and your account. For anything else, reach us on WhatsApp, by phone or by email.
Booking
How do I book?
Enter your destination, dates and number of guests in the search box. Choose your room on the hotel page, or your date on the tour page, then go on to the booking step and enter the guest and card details. For a ready-made holiday see our holiday packages; to put one together yourself, use Build Your Trip.
When is my booking confirmed?
Your request reaches us straight away and we send a “request received” email. Our team then confirms your place with the hotel, the tour or transfer company, or the airline, and you get a separate confirmation email. For flights, confirmation means your ticket has been issued.
I have not received a confirmation email
Check your spam or junk folder first. If it is not there, write to us from the email address you booked with, or check the status under My Reservations.
Payment
When is my card charged?
When you book, we only place a hold on your card; nothing is taken. The charge is made once your booking is confirmed (for flights, once the ticket is issued). If we cannot confirm it, the hold is released and you are not charged.
Which cards do you accept?
Visa, Mastercard and American Express. Your card details are processed by our licensed payment provider; we do not store your card number.
Which currency are prices in?
You can switch between pounds, euros and Turkish lira in the menu at the top right. The payment page shows the exact amount and currency that will be held on your card before you pay.
Cancellations and changes
Can I cancel my booking?
Cancellation terms depend on what you book and are shown when you choose it: on the room card for hotels, on the tour card for tours, and in the airline’s fare rules for flights. The same terms are in your confirmation email. To cancel, write to us with your booking number (LR-…).
When will I get my refund?
Where a cancellation is refundable, the money goes back to the card you paid with, usually within 7-10 working days; how quickly it shows depends on your bank. More in our Delivery and Return Terms.
Changing dates or names
Write to us. Changes depend on availability at the hotel, tour company or airline, and a price difference or change fee may apply. We tell you the amount before we make any change.
My account
You do not need an account to book. If you have one, all your bookings are under My Reservations. Forgotten your password? Use the password reset page.