Mercure Birmingham West Hotel

24-hour front desk 24-hour security Key card access Lift Snack bar Luggage storage Garden Bar Shared stationery such as printed menus, magazines, pens, and paper removed Designated smoking area Barber/beauty shop Steam room Laundry Live sport events (broadcast) Linens, towels and laundry washed in accordance with local authority guidelines Outdoor furniture Smoke alarms Safety deposit box Facilities for disabled guests Pet bowls Pet basket Fax/photocopying Invoice provided Fitness Fitness centre Fitness/spa locker rooms Physical distancing rules followed Golf course (within 3 km) Daily housekeeping Security alarm First aid kit available Internet services Heating Breakfast takeaway containers Air conditioning Guest accommodation is disinfected between stays Hand sanitizer in guest accommodation and key areas Guests have the option to cancel any cleaning services for their accommodation during their stay Process in place to check health of guests Use of cleaning chemicals that are effective against Coronavirus Dry cleaning Fruits Guest accommodation sealed after cleaning Thermometers for guests provided by property Face masks for guests available CCTV outside property Property is cleaned by professional cleaning companies Happy hour Cashless payment available Room service Mobile app for room service Breakfast in the room CCTV in common areas Shared lounge/TV area Vending machine (snacks) Vending machine (drinks) Parking Special diet menus (on request) Packed lunches Staff follow all safety protocols as directed by local authorities Restaurant Access to health care professionals Wine/champagne Sauna Sun loungers or beach chairs Non-smoking rooms Contactless check-in/check-out Non-smoking throughout Coffee house on site Delivered food is securely covered Meeting/banquet facilities All plates, cutlery, glasses and other tableware have been sanitized Fire extinguishers Physical distancing in dining areas Food can be delivered to guest accommodation