Serai Hotel

24-hour front desk 24-hour security Family rooms Key card access Car hire Lift Snack bar Luggage storage Laundry Linens, towels and laundry washed in accordance with local authority guidelines Lockers Smoke alarms Safety deposit box Fax/photocopying Invoice provided Physical distancing rules followed Daily housekeeping Security alarm Airport drop off Airport pick up Airport shuttle Express check-in/check-out First aid kit available Internet services Heating Breakfast takeaway containers Air conditioning Concierge service Guest accommodation is disinfected between stays Hand sanitizer in guest accommodation and key areas Guests have the option to cancel any cleaning services for their accommodation during their stay Process in place to check health of guests Use of cleaning chemicals that are effective against Coronavirus Dry cleaning Massage Massage chair Fruits Guest accommodation sealed after cleaning Thermometers for guests provided by property Face masks for guests available CCTV outside property Property is cleaned by professional cleaning companies Cashless payment available Room service Breakfast in the room CCTV in common areas Private check-in/check-out Trouser press Staff follow all safety protocols as directed by local authorities Access to health care professionals Shuttle service Soundproof rooms Non-smoking rooms Terrace Non-smoking throughout Coffee house on site Delivered food is securely covered All plates, cutlery, glasses and other tableware have been sanitized Tour desk Ironing service Screens or physical barriers placed between staff and guests in appropriate areas Fire extinguishers Physical distancing in dining areas