Charlotte Street Hotel, Firmdale Hotels

This was one of the loveliest city stays I've had. The staff was amazing, from the front desk to housekeeping. Everyone was lovely, and they did a fantastic job. I really loved my room (and it wasn't one with a view) for the comfort and the space. The shower was fantastic. The bed was truly wonderful (and they offer them for sale). And the thing that trips me up most often... the pillows were wonderful. I will absolutely be looking into seeing if I can get those as well. I also enjoyed the restaurant Oscar's and sampled and enjoyed breakfast, lunch, and supper there. (I stayed for a week and didn't always have meal plans) Location could not possibly have been better. I had a lot of work to do when i was in the hotel between visits with friends etc. So I ordered tea and dessert to the room a few afternoons (they also have a proper tea, but it was too much for one) and it was lovely. I really appreciated that, along with the tea steeping for me, they had a pot of just hot water to add in a container that actually kept it hot.

The best service in London

The hotel is amazing. Our room is beautifully decorated into its finest detail.

Unbeatable location , excellent staff , hotel has great design , good breakfast , satellite tv sports

I love the location. Handy for west end and theatres but not much traffic and many top restaurants within a few minutes (or seconds!)

The staff were all exceptional!

Friendly staff, great location and excellent room

The decor, the coziness, the location, the general feel of wellbeing and warmth and professionalism .

Charlotte St is such a stylish Hotel. It has welcoming and helpful staff, a great location and beautiful rooms. Both the in room dining and restaurant food was fabulous. Staff made me feel very comfortable as a solo traveller.

beautiful decor, well positioned felt like home

Generally reception and lobby staff were amazing, rooms great, been a favorite for many years.

We loved the decor and comfort.

The design of the hotel. The oversized beds. The guest lounge and the honesty Bar.

Superb facility and location.

Exceptional service .. they went out of their way to make our stay special..,wish every hotel was like this

Exceptional reception staff, great room, everything we needed

An extremely comfortable stay in a beautifully-designed, centrally-located hotel, where the lovely staff took very good care of us.