Admission to Edinburgh Dungeon

The majority of facilities are designed to be fully accessible. However, the Edinburgh Dungeon is situated in a listed building, and this does cause some restrictions for guests with mobility issues.

For safety reasons, only one guest using a wheelchair can be accommodated at a time to ensure an evacuation chair is available to exit the building.

Guests with accessible needs are entitled to a free carer ticket that can be reserved on-site by presenting one of the following items of documentation:
- Entitlement to Disability Living Allowance for children aged under 16 years or Personal Independent payments for those aged 16–64 years, either in the form of a letter stating that the benefit has been awarded or the actual Allowance book
- Attendance Allowance or Carers Allowance letter of award
- Incapacity Benefit books or a letter notifying the recipient that the benefit has been awarded
- A Blue or Orange badge
- A registration card known as the BD8 or a Certificate of Visual Impairment (CVI), in the case of visual impairment
- International Proof of Disability (ISA) with an international symbol of access (or similar) printed on it

Navigation around the Dungeon is mainly via level pathways. However, due to the nature of the attraction and the building that it’s housed in, some floor surfaces are uneven.

Access is gained via low gradient slopes and passenger lifts (restrictions apply) to the various levels of the attraction.

There are several flights of stairs with stairlifts which can accommodate a maximum weight of 120 kg/18.8 stone. Guests must be able to transfer from a wheelchair to the stairlift unaided by Dungeon staff.

Please note that The Edinburgh Dungeon is not accessible by mobility scooter.

The Edinburgh Dungeon tour lasts approximately 70 minutes, the majority of which requires standing unless using a wheelchair.

Seating is available in some shows, but due to the nature of the attraction and the demographic of groups, priority seating cannot be guaranteed.

As the Dungeon is very dark and the floor is often uneven, blind and partially sighted visitors and those with visual impairments may have difficulty navigating around the facility.

Please email the experience provider using the contact details provided on your voucher after booking for more detailed information.

Assistance dogs are welcome.

Please note there are loud noises, mist effects and smells (good and nasty) that may be confusing to assistance animals.

Three show areas contain flashing lights which may affect visitors with photosensitive epilepsy. Please speak to a member of the local team before you enter. An alternative route will be provided for guests who would like to bypass these areas.

Deaf visitors, guests with hearing impairments and users of British Sign Language (BSL) can bring an assistant free of charge.

The Edinburgh Dungeon Experience is largely delivered by actors and voiceover audio and often in low lighting. Some deaf visitors, guests with hearing impairments and BSL users may not fully experience some elements of the attraction.

Please note that there is no on-site designated parking for blue badge holders.

The main accessible toilets are located just after admissions on the lower level which is accessible by lift before the tour.

In the Graveyard, the seating benches drop down with a sudden movement, and in the Castle ghost show, the benches vibrate and rock from side to side. Please inform the actor on the carriage show if you are pregnant, have had recent surgery or have heart complaints, a pacemaker, back or neck complaints, chronic pain conditions, broken limbs or a condition that may result in injury or complication from quick movement.

The Anatomy Theatre has a short, surprising movement under the seats at one point during the show. This may cause discomfort to guests who are pregnant, have had recent surgery, or have heart complaints, pacemakers, back or neck complaints, chronic pain conditions, broken limbs or a condition that may result in injury or complication from quick movement.

Before your tour begins, please make a member of staff aware if you suffer from epilepsy so that necessary arrangements can be made.

Wheelchair users need to be able to transfer un-aided in and out of the ride seats.

This experience is not suitable for people with nervous dispositions.

Your ticket entitles you to entry to the Edinburgh Dungeon, with entrance at your chosen timeslot.

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