York Dungeon Admission with Flexible Entry Times

This experience is not suitable for people with nervous dispositions.

Your ticket gives you flexible entry at any time on the date of your ticket. Please bring the tickets with you to scan for entry to York Dungeon on one occasion within the attraction admission hours.

Please note that the last entry is one hour prior to closing each day.

Please note that there may be a short wait to enter depending on your arrival time. In such situations, you will be batched into the next available tour.

Please note that this ticket is only valid during standard opening times and does not include entry for events or Dungeon Lates, which must be purchased separately.

Guests aged 16 or 17 years must bring a valid ID or a parent/guardian letter as proof of age.

Please refer to the experience provider’s website or to social media for opening times.

The majority of the facilities are designed to be fully accessible. However, the York Dungeon is situated in a Grade II listed building, and this does cause some restrictions for guests with mobility issues.

Due to constraints from the building’s historic structure and layout, electric wheelchairs cannot be accommodated. However, there is a manual wheelchair that is available for any guests with mobility requirements to borrow throughout their visit.

Please contact the experience provider using the contact information provided on your voucher after booking.

For safety reasons, only one guest using a wheelchair can be accommodated at a time to ensure an evacuation chair is available to exit the building.

There are two flights of stairs, both with stairlifts that can accommodate a maximum weight of 120 kg/18.8 stones. Guests must be able to transfer from a wheelchair to the stairlift unaided by Dungeon staff.

Navigating around the Dungeon is mainly via level pathways. However, due to the nature of the attraction, some floor surfaces are uneven.

The experience lasts approximately 75 minutes, the majority of which requires standing unless using a wheelchair.

The main accessible toilets are located next to the main building entrance (to the left when facing the front doors) and are accessed via a separate entrance.

Please arrive at least ten minutes before your tour start time to use the accessible toilets as these are not nearby once the experience starts.

One support assistant is welcome to accompany any disabled visitor without charge. Proof of disability in document form may be requested.

As the Dungeon is very dark and the floor is often uneven, blind and partially sighted visitors and those with visual impairments may have difficulty navigating the facility.

The first show contains flashing lights which may affect visitors with photosensitive epilepsy. Please speak to a member of the local team before you enter. An alternative route will be provided for guests who would like to bypass these areas.

Deaf visitors, guests with hearing impairments and users of British Sign Language (BSL) can bring an assistant free of charge.

The York Dungeon experience is largely delivered by actors and voiceover audio often in low lighting. Because of this, some deaf visitors, guests with hearing impairments and BSL users may not fully experience some elements of the attraction.

For an Impaired Hearing Guide, please contact the experience provider to request this.

Assistance dogs are welcome.

Please note that there are loud noises, mist effects, and smells (good and nasty) that may be confusing to assistance animals.

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