Ramada Encore Newcastle-Gateshead

24-hour front desk Family rooms Lower bathroom sink Key card access Lift Snack bar Luggage storage Emergency cord in bathroom Bar Shared stationery such as printed menus, magazines, pens, and paper removed Designated smoking area Laundry Linens, towels and laundry washed in accordance with local authority guidelines Outdoor furniture Smoke alarms Safety deposit box Facilities for disabled guests Pet bowls Fax/photocopying Invoice provided Fitness Fitness centre Physical distancing rules followed Sun terrace Daily housekeeping First aid kit available Internet services Business centre Heating Breakfast takeaway containers Guest accommodation is disinfected between stays Hand sanitizer in guest accommodation and key areas Guests have the option to cancel any cleaning services for their accommodation during their stay Process in place to check health of guests Use of cleaning chemicals that are effective against Coronavirus Dry cleaning Guest accommodation sealed after cleaning Face masks for guests available CCTV outside property Cashless payment available Room service CCTV in common areas Shared lounge/TV area Vending machine (snacks) Vending machine (drinks) Special diet menus (on request) Packed lunches Staff follow all safety protocols as directed by local authorities Restaurant Wine/champagne Non-smoking rooms Wheelchair accessible Non-smoking throughout ATM/cash machine on site Delivered food is securely covered Meeting/banquet facilities All plates, cutlery, glasses and other tableware have been sanitized Toilet with grab rails Screens or physical barriers placed between staff and guests in appropriate areas Fire extinguishers Physical distancing in dining areas Food can be delivered to guest accommodation