Walk-in customers usually arrive with one thing in mind: a nice hotel in Antalya, a flight to Istanbul or three nights in London. A good agent knows a holiday is more than a hotel. How the customer gets from the airport to the hotel, what they do once they are there and how they fly home can all be settled in the same conversation. Selling holiday packages is the art of bringing those pieces together into one quote. This article covers practical ways to build packages face to face and how the LONDONOS agent portal makes the job easier.
For the basics of the portal, see our guide to a B2B travel booking platform and the travel agent portal page.
Why packages are where agents add the most value
A customer can find a hotel or a flight online on their own. Making the pieces fit, timing the transfer to the flight, choosing a tour that suits the hotel’s location and paying for all of it in one go, takes time and experience. That is the real value an agent brings. And on a package, every extra product is extra revenue from a customer who is already sitting in front of you.
Start with the right questions
Good packages come from good questions. When the customer sits down, pin these down first:
- Who is travelling? Adults, children and the children’s ages.
- When? How flexible are the dates?
- From where? Which airport would they like to fly from?
- What kind of holiday? An all-inclusive beach hotel or a central city hotel?
- What do they want to do there? A boat trip, a city tour, museums, or nothing planned at all?
The answers to these five questions tell you which products to put side by side.
Building the package step by step
Because every product sits in the same account on the LONDONOS agent portal, you can build the package piece by piece from one screen:
- Flights: pick the route on the flights page; popular routes such as London to Antalya have their own pages.
- Hotel: search hotels at the destination by dates and guests, and go through room and board options with your customer.
- Transfer: choose a vehicle on pages such as Antalya Airport transfers.
- Tour: add something that matches the customer’s interests from Antalya tours or London tours.
If you prefer ready-made combinations, holiday packages pair flights and hotels, while Build Your Trip lets you assemble a package from the pieces your customer picks.
Sharing the screen with confidence
Face-to-face selling means the customer looks at the screen with you. Browsing hotel photos, room options and tour itineraries together builds trust. The risk is that the agent’s cost is visible. On the LONDONOS portal you type your markup as a percentage into the top bar and every price includes it, so your customer sees the price you will sell at. The markup is display only and is never charged by the system. When the customer looks away you can click the eye icon to check your own cost, then click again to switch back. Your markup percentage is remembered, so you do not have to type it in every time you log in.
Explaining the package price
Customers judge a package as a whole, not piece by piece. When you give the total, list what is included: flights and baggage, hotel and board basis, the airport transfer and any tour. Say clearly what is not included too. That way the customer compares your package fairly with a single hotel price they found online. Showing the marked-up price on screen while you talk keeps your spoken quote and the figure in front of the customer in line.
How agency rates apply to packages
Packages have their own discounts. On the portal, only the larger of your agency rate and the package discount applies; the two never stack. When a booking includes several products, the discount or agency commission is worked out per item with that item’s rate: the hotel rate for the hotel, the transfer rate for the transfer. Every part of the package stays transparent.
Payment and voucher
At the payment step you enter your customer as the traveller and leave your agency’s e-mail as the contact, or add the customer’s e-mail too. You then choose between the net rate and agency commission and pay by card. A hold is placed on the card first and the amount is taken once the booking is confirmed. The booking appears in your panel, where you print the voucher for your customer. The voucher carries your agency’s name and shows either your marked-up price or no price at all, never your cost.
Small habits that grow the sale
- Always ask about the transfer: for late-night arrivals, a pre-booked transfer is a real relief.
- Suggest one tour: a boat trip in Antalya, the Bosphorus in Istanbul or a city tour in London; one well-chosen idea is enough.
- Limit the options: showing more than three hotels makes deciding harder.
- Keep records: your panel’s booking history helps you remember the customer’s preferences next time.
- Follow up before departure: a short call or message a few days before the trip, with the voucher attached, is the kind of service customers remember.
Conclusion
Selling holiday packages is where an agent gives customers something the internet does not: the right questions, pieces that fit and one payment. The LONDONOS agent portal brings flights, hotels, transfers and tours into one account, makes the screen safe to share with your customer and keeps your cost off the voucher. To sell Türkiye and UK packages from your office, apply for an agent account.